top of page

Refund Policy

Last Updated: November 19, 2025

 

Thank you for choosing Mornery Luxury Glamping and Nano Vacation Home.

This Refund Policy explains the conditions under which cancellations, refunds, and booking modifications may be accepted. Policies may vary based on the rate plan, promotional offers, and booking channel.

​

​

1. General Policy

​

By making a reservation, guests agree to the cancellation and refund terms displayed at the time of booking. These terms apply to all stays unless otherwise stated.

 

  • Refund eligibility depends on the selected room rate or promotion.

  • Refunds, when applicable, will be processed through the original payment method.

  • Transaction fees or currency exchange fees (if any) are non-refundable.

  • Refunds may take 7–14 business days to appear depending on bank processing times.

​

 

2. Non-Refundable Bookings

​

Reservations booked under a non-refundable rate cannot be cancelled, changed, or refunded under any circumstances, including:

 

  • Change of travel plans

  • Illness or personal emergencies

  • Weather conditions

  • Transportation delays or cancellations

  • Early check-out or no-shows

​

Guests who do not arrive on the scheduled date (no-show) will not receive a refund.

 

​

3. Flexible or Semi-Flexible Bookings

 

If your reservation is under a flexible or semi-flexible rate, the following may apply:

 

  • Cancellations made within the permitted cancellation window are eligible for a full or partial refund (depending on the policy shown during booking).

  • Cancellations made after the allowed period will result in the entire booking amount being charged.

  • Modifications such as date changes may be permitted based on availability and may result in rate differences.

​

Please refer to the exact policy details displayed on your booking confirmation.

​

​

4. Date Changes & Stay Modifications

​

Changes to reservation dates are subject to:

​

  • Availability of the selected room type

  • Differences in nightly rates

  • Minimum-night stay requirements during peak seasons

  • Additional fees that may apply depending on the booking channel

​

If the new dates result in a higher rate, guests are responsible for the price difference.

If the new dates have a lower rate, the difference may not be refundable depending on the rate rules.

​

​

5. Early Departure

​

Guests who choose to check out before the end of their reservation will not receive a refund for unused nights.

This applies to all rate types, including flexible bookings.

​

​

6. Weather & Natural Conditions

​

Mornery is located in a natural forest and riverside environment. Weather conditions may change unexpectedly.

​

Refunds will not be issued for:

 

  • Rain, storms, or unfavorable weather

  • Natural noise (insects, wildlife, river flow)

  • Temporary closure of outdoor areas due to safety

  • Power or internet issues caused by regional infrastructure

 

 

However, for severe weather events affecting safety, we may offer one of the following at our discretion:

 

  • Date change (subject to availability)

  • Credit for a future stay

  • Partial adjustment

 

 

These accommodations are not guaranteed and depend on the situation.

 

​

7. Third-Party or OTA Bookings

​

If you booked through a third party or Online Travel Agency (OTA) such as:

 

  • Airbnb

  • Booking.com

  • Agoda

  • Expedia

​

You must follow the refund policy stated on that platform.

We are unable to override or modify third-party cancellation rules.

 

​

8. Force Majeure

​

We are not liable and cannot issue refunds for circumstances beyond our control, including:

​

  • Natural disasters

  • Political unrest

  • Pandemics

  • Government restrictions

  • Transportation strikes

  • Regional emergencies

 

 

However, we may allow a date change or credit depending on the situation.

​

​

9. How to Request a Refund

​

To request a cancellation, date change, or refund (for eligible bookings), please contact us with:

​

  • Full name

  • Booking reference

  • Check-in date

  • Reason for cancellation

  • Contact information

​

​

Contact us:

 

📧 mornery.thepsadet@gmail.com

📞 66 84 737 4477

 

Refunds are processed only according to the applicable booking policy.

 

 

 

 

10. Policy Updates

 

 

We reserve the right to modify this Refund Policy at any time.

Changes will be reflected on this page along with the “Last Updated” date.

bottom of page